Privacy Policy

1. Introduction

Blance ("we," "our," or "us") operates www.blance.com. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your information when you visit our website, use our services, or contact us.

2. Information We Collect

We collect information in the following ways:

• Contact Form Data: When you submit our contact form, we collect your name, email address, and message content for communication purposes only.
• Automatic Information: We may collect information about your browser type, operating system, referring website, and pages viewed through cookies and similar tracking technologies.
• Location Information: We do not intentionally collect precise location data, though general location may be inferred from IP addresses.

3. How We Use Your Information

Information collected is used to:

• Respond to your inquiries and communications
• Improve website functionality and user experience
• Analyze usage patterns and troubleshoot technical issues
• Comply with legal obligations

4. Data Retention

Contact form submissions are not stored in any persistent database. Email communications may be retained in email archives for business correspondence purposes. Analytical data is retained according to standard web analytics practices (typically 26 months).

5. Cookies and Tracking

We use cookies to store user preferences (such as cookie consent status) and for analytical purposes through Google Analytics. You can control cookie settings through your browser preferences. Rejecting cookies may affect website functionality.

6. Third-Party Services

We use Google Analytics for website usage analysis. Google processes your data according to its Privacy Policy. We do not share personal information with third parties except as required by law.

7. Data Security

While we implement reasonable security measures to protect your information, no internet transmission is completely secure. We encourage you to use strong passwords and contact us if you suspect unauthorized access.

8. Your Rights

Under Indonesian law and applicable data protection regulations, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of marketing communications

9. Children's Privacy

Our website is not directed to individuals under 18 years of age. We do not knowingly collect information from children. If we become aware of such collection, we will delete the information promptly.

10. Contact Information

For privacy inquiries or to exercise your rights, contact us at:

Blance
Jl. Ahmad Yani No.14
Makassar 90111, Indonesia
Phone: +62 411 6847 295
Email: [email protected]

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes become effective upon posting to the website. Your continued use of the website constitutes acceptance of any modifications.